What Could Go Wrong? 5 Potential Everbright Issues (And How to Avoid Them)

Yes, things can go wrong. But they’re rare, and they’re easy to fix. Here’s how we make sure you’re never left in the dark.

The Everbright is engineered to be low-maintenance, highly durable, and built to last for years in high-traffic spaces.

But like anything interactive, some issues can arise over time.

Here are the most common things that could go wrong, what causes them, and how to fix them. Most of these are preventable—and when they do happen, they are straightforward to resolve.

Here are five issues that could affect an Everbright (and their solutions):

1. The Everbright stops erasing or running animations.

What’s happening?

The Everbright is designed to reset itself after a period of inactivity, so new visitors always get a fresh canvas. If animations stop running or the erase button doesn’t work, it’s likely been left powered on for too long.

Why It Happens

The Everbright does not have a built-in power switch and is meant to be turned off at night.

If it stays on 24/7, the software can stop running animations.

How to Prevent It

✔ Turn off the Everbright at the end of each day. (This is required in the installation guide.)

✔ If you can’t install a dedicated power switch, use a timer at the circuit level to power it off automatically.

How to Fix It

✔ Power cycle the Everbright (turn it off, wait 10 seconds, turn it back on). 90% of the time, this restores normal function.

✔ If that doesn’t work, use the Experience Console (tablet) to reinstall the software. (This takes just a few minutes.)

Less common cause: The memory card has been corrupted by someone flicking the power switch on and off rapidly in quick succession, like a fidget toy. We can send you a new memory card upon request.

2. The tablet won’t connect to the Everbright.

What’s happening?

The Experience Console (the dedicated tablet that comes with the Everbright) connects to the Everbright’s private WiFi signal (not the internet). If it won’t connect, it’s often because someone accidentally connected it to an internet WiFi network.

Why it happens

Someone used the tablet to connect to the internet but didn’t remove your building’s internet WiFi from its saved connections. So the tablet keeps trying to connect to your building’s Wifi instead of to the Everbright’s Wifi.

The Everbright has been left on for weeks without a power cycle.

How to prevent it

✔ Only use the tablet to configure the Everbright. Do not connect it to the internet unless needed for an update.

✔ If you ever connect it to WiFi for an update, delete the WiFi network afterward to keep it focused on the Everbright.

How to fix it

✔ Go to the tablet’s WiFi settings and delete any saved internet networks.

✔ Power cycle both the Everbright and the tablet, then reconnect.

3. A pixel loses a color over time.

What’s happening?

Everbright pixels are designed for years of use in public spaces. But like any LED, they can eventually lose brightness or drop a color channel (often red).

Why it happens

LEDs degrade over time, especially when run at high brightness 24/7.

Heat buildup and continuous operation shorten pixel lifespan.

How to prevent it

✔ Power the Everbright off at night.

✔ Use the tablet to keep brightness at a comfortable level—it doesn’t need to be at max intensity.

✔ Keep your Everbright indoors in a climate-controlled environment.

✔ Plan a check-up at the 3-year mark. We’ll cover replacements under warranty.

How to fix it

✔ If a pixel needs replacing, we’ll send you a new one.

✔ Swapping it out takes about 2 minutes. (You’ll need to lift the board off its cleat to access the back.)

4. A wooden cap chips or cracks.

What’s happening?

The Everbright is built for high-energy use—but it’s not indestructible. A hard kick, impact from a thrown object, or repeated climbing can crack a wooden cap.

Why it happens

Someone kicked or climbed on the lower rows.

How to prevent it

✔ Mount the Everbright high enough that older kids can’t kick the bottom row.

✔ For high-energy environments, mount it 16-18 inches above the floor.

How to fix it

✔ If the cap popped off intact, you can reattach it with any two-part epoxy.

✔ If the cap is broken, we’ll send you a replacement dial to swap in.

5. A lens cracks or breaks.

What’s happening?

Everbright lenses are specialty-molded acrylic, 1/8” thick, and highly durable. Breakage is extremely rare, but can happen if:

Someone intentionally smashes it with a heavy tool.

A major impact occurs (e.g., someone throws a metal object at it).

How to prevent it

✔ Install the Everbright in a visible location—people are less likely to cause damage in open spaces.

✔ Mount it at an appropriate height so all users can comfortably engage.

✔ Consider placing it near staff or security cameras if vandalism is a concern.

How to fix it

✔ We’ll overnight you a replacement dial.

✔ Swapping it out is simple. (You’ll remove the board from the wall, replace the dial, and reinstall.)

Bottom line: The Everbright is built to last.

The Everbright is a battle-tested, public-space installation that runs for years with minimal maintenance.

How to keep it running smoothly:

• Most of these issues are preventable.
• When something happens, the modular design means people can still use the board.
• Turn it off at night.
• Keep brightness at a comfortable level.
• If something goes wrong, don’t stress—it’s an easy fix.
• If you ever need support, we respond within 1 business day—and replacement parts are covered for 3 years.

📩 Have questions? Want to chat about installation or care? Let’s talk.